This Privacy Policy explains how Further Technology LLC ("Further," "we," "us," or"our") collects, uses, discloses, retains, and protects personal information in connection with the Talkfurther mobile application, which may be displayed on a device as Further (the "App"). It also covers information derived from App recordings when that information is processed through the Further platform.
The App is provided to authorized employees and other workforce members of organizations that use Further services (each, a "Customer"). A Customer creates and manages its users' accounts and determines how the App may be used for its business. This Policy applies both to App users and to people whose information a Customer or App user records or enters through the App.
Further's general Privacy Policy governs information collected through our public website and other activities described there. This Policy governs information collected through the App andinformation derived from App recordings. If the two policies conflict concerningthat information, this Policy controls.
When a Customer directs an App user to record a tour, meeting, or other conversation, the Customer determines whether, when, and why that conversation will be recorded. The Customer is responsible for determining that its use is permitted, providing any notice required by law or its own policies, and obtaining any required permission from each intended participant before recording. App users must follow their organization's instructions and applicable law.
Further processes recordings, transcripts, summaries, notes, scores, and related Customer records to provide services to the Customer under the applicable agreement. Nothing in this Policy transfers either party's independent legal obligations to the other.
The information we collect depends on the features a Customer enables and how an App user uses the App. It includes:
We collect information:
The App accesses the microphone and records audio only after an App user starts a recording and permits microphone access. An active recording may continue while the device screen is locked and until the App user stops it. On Android, a notification is shown while recording is active. The App does not continuously listen through the microphone when a recording is not active.
Device microphone permission, an App user's agreement to this Policy, and an App user's permission for artificial-intelligence processing do not provide permission on behalf of another person. Before recording, the Customer and App user must provide any required notice and obtain any required permission from each intended participant. If aperson declines recording or asks that recording stop, the App user should stoprecording and follow the Customer's procedures.
If a person who was not an intended participant joins a conversation, or if an unrelated conversation becomes audible, the App user should stop recording before engaging that personand follow the Customer's procedures before restarting. Anyone who believes a private or unintended conversation was recorded may contact the relevant Customer or Further using the information in Section 13.
We use App information to:
We do not sell App information, share it for cross-context behavioral advertising, use it for advertising, or use it to track people across other companies' apps or websites. We do not authorize our artificial-intelligence service providers to use App information to train their general-purpose models.
Further uses automated transcription and artificial-intelligence services to produce transcripts, summaries, notes, next steps, scores, coaching feedback, and related features.These outputs may be incomplete or inaccurate. Customers and App users are responsiblefor reviewing outputs before relying on them or using them to make decisions about a person.
Current artificial-intelligenceproviders include Google and OpenAI, which may receive audio and related tour or lead information for transcription and other enabled functions. Anthropic may receive transcript text and related information when an authorized useruses the Further dashboard assistant. Further may update its providers as its services change.
We disclose App information only as described below:
Recordings are stored temporarily in the App's private storage before and during upload. A recording associated with a tour is generally uploaded promptly. A recording that is not associated with a tour may be held briefly before upload so that Further can match it to the appropriate Customer record. Whether a recording stored on the device may begin uploading is also subject to the AI-processing setting described in Section 9.
After a recording has been uploaded, the App deletes the device copy when the Further platform reports that processing is complete or approximately 30 days after upload, whichever occurs first. A recording that has not uploaded successfully may remain on the device so that the App user can retry the upload. The App user may use the available discard function to delete that device copy. Deleting a device copy does not delete information already uploaded.
Further retains uploaded recordings, transcripts, summaries, scores, and related Customer records forthe period needed to provide the Customer's services and administer the Customer relationship, unless the Customer directs earlier deletion or a different period is required by the applicable agreement or law. When the Customer relationship ends, Further retains or deletes Customer information as required by the applicable agreement and law. Limited copies may remain temporarily in backups or be retained when necessary for security, fraud prevention, legal compliance, dispute resolution, or the establishment, exercise, or defense of legal claims.
We retain account and diagnostic information for as long as reasonably necessary for the purposes described inthis Policy, taking into account the nature and sensitivity of the information, operational needs, security, applicable agreements, and legal requirements. Service providers retain information according to Further's instructions andthe applicable provider agreement.
Information transferred to a Customer's CRM or another Customer-controlled system is governed by that Customer's retention and deletion practices. Further cannot delete information from a system the Customer or another recipient controls.
App users may:
A person whose information was recorded or entered should contact the organization or community whose representative collected the information. Because Customers manage App accounts and business records, Further may coordinate requests to access, correct, restrict, or delete existing records with the relevant Customer, subject to the applicable agreement and law. A person may also contact Further at Privacy@TalkFurther.com, and we will assist in identifying the relevant Customer and responding as required by applicable law and our agreement with that Customer.
Depending on where a person lives and applicable law, the person may have rights to request access, correction, deletion, or a copy of personal information; to withdraw consent where consent is the basis for processing; to object to or restrict certain processing; or to appeal a decision concerning a request. These rights may be subject to verification and legal exceptions. Requests may be submitted using the contact information in Section 13.
Further uses administrative, technical, and organizational safeguards designed to protect App information against unauthorized access, use, alteration, loss, or disclosure. No system or method of transmission is completely secure, and we cannot guarantee absolute security.
Customers are responsible for managing their authorized users, devices, accounts, and connected systems. App users should protect their devices and credentials, use only Customer-approved accounts, and promptly report suspected unauthorized access or recording.
Further is based in the United States, and uploaded App recordings and related information are primarily stored and processed in the United States. Further and its service providersmay process information in other locations where they operate. When applicable law requires safeguards for an international transfer, Further may use contractual or other recognized safeguards appropriate to the transfer.
The App is a workforce application and is not directed to children. Accounts cannot be created through the App. Customers and App users must not use the App to record a child unless the recording is permitted and any required permission has been obtained from aparent, guardian, or other authorized representative.
Questions, concerns, and privacy requests may be directed to:
Further Technology LLC
Attention: Privacy Officer
472 Meeting St., STE C-161
Charleston, South Carolina 29403
United States
We may update this Policy to reflect changes in the App, our processing practices, or applicable requirements. We will post the updated Policy with a revised effective date and provide any additional notice or obtain any additional permission required bylaw or applicable platform rules. Material changes will apply prospectively unless otherwise permitted by law.
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